Some people complained of a camera failure bug that displays a “Warning: Camera failed” message whenever they try to start their camera. Samsung has confirmed this problem lately.
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The problem has been reported in the U.S. and other markets. However, users won’t be able to repair the camera themselves, and it seems that a software update won’t be released to deal with this issue. Customers who have suffered such problem are invited to contact either Samsung customer service or their carriers, which will likely replace the faulty units with new, fully functional ones.
The issue is fairly limited and restricted to a small number of handsets, Samsung has claimed. So if you’re planning on buying a Galaxy S5, you shouldn’t be too worried. “We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units, and was caused by complications in the ROM component, which stores the information necessary to operate the camera,” in response to this problem Samsung representative said.
The cause for the bug is still unknown and once the warning message shows up, the camera gets disabled. To deal with the problem, Samsung has asked Galaxy S5 owners to call 1-888-897-4357 to get a replacement device. People can also arrange to swap out their phones with a different model by visiting their carrier.